Terms of Service
Welcome to Henna Noor. By accessing or using hennanoor.co, placing an order, or purchasing our products, you agree to these Terms of Service. Please read them carefully before using our website.
1. About Henna Noor
Henna Noor is an online store offering henna products and designs.
Throughout these Terms, “Henna Noor,” “we,” “us,” and “our” refer to Henna Noor. “You” and “customer” refer to anyone accessing our website or purchasing our products.
2. Using Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not:
Use the website for fraudulent or unlawful purposes
Attempt to interfere with the website's security or operation
Copy, reproduce or misuse our website content without permission
Use our content, designs, images or branding for commercial purposes without authorization
We reserve the right to refuse service or restrict access where reasonably necessary to protect our business, customers or website.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, designs and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your device or screen settings.
Product availability may change without notice. We reserve the right to discontinue or modify products at any time.
4. Orders
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you will normally receive an order confirmation. An order is not considered fully accepted until it has been processed by Henna Noor.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, pricing errors, stock issues or incorrect information.
If we cancel an order after payment has been received, the applicable amount will be refunded.
5. Pricing and Payments
All product prices are displayed on our website in the applicable currency.
Prices, promotions and discounts may change at any time without prior notice.
Payment must be successfully completed before an order can be processed and shipped.
We use third-party payment providers to securely process transactions. Payment information may be subject to the terms and privacy policies of the relevant payment provider.
6. Shipping and Delivery
Orders are shipped according to our Shipping Policy.
Estimated delivery times are provided as guidance and may be affected by factors outside our control, including customs processing, postal delays, weather, holidays or incorrect delivery information.
Customers are responsible for providing accurate shipping information when placing an order.
For full information regarding shipping costs, delivery estimates, tracking and damaged products, please refer to our Shipping Policy.
7. Returns and Damaged Products
Henna Noor accepts returns only for products that arrive damaged, subject to the requirements outlined in our Shipping Policy.
Customers must report damage immediately upon receiving the parcel and provide appropriate photos and videos showing the damage and original packaging.
Non-damaged products, change-of-mind purchases and exchanges are not eligible for return unless otherwise required by applicable law.
Please review our Shipping Policy for the complete requirements.
8. Intellectual Property
All content on the Henna Noor website, including but not limited to:
Product designs
Henna artwork
Photographs
Graphics
Logos
Brand names
Text
Website layout
Marketing materials
is owned by or licensed to Henna Noor and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, sell or commercially use our content without prior written permission.
9. User Reviews and Content
If you submit a review, photograph, comment or other content to Henna Noor, you are responsible for ensuring that you have the right to submit that content.
By submitting content, you grant Henna Noor permission to use, reproduce and display the content for legitimate business and marketing purposes where permitted by applicable law.
We reserve the right to remove content that is unlawful, misleading, offensive, abusive or otherwise inappropriate.
10. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.
We may temporarily suspend or modify the website for maintenance, updates, security or other operational reasons.
11. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, shipping providers, analytics tools and social media platforms.
Henna Noor is not responsible for the content, availability or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
12. Limitation of Liability
To the extent permitted by applicable law, Henna Noor will not be responsible for indirect, incidental or consequential losses arising from your use of our website or products.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
13. Applicable Law
These Terms are governed by the laws applicable to Henna Noor's business, without limiting any mandatory consumer rights that may apply to customers in their country of residence.
Nothing in these Terms is intended to remove or restrict rights that consumers are legally entitled to under applicable consumer-protection laws.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, website or legal requirements.
Any changes will be posted on this page with an updated “Last updated” date.
15. Contact
If you have questions regarding these Terms of Service, please use the contact options available on the Henna Noor website.