Shipping & Return Policy
At HENNA NOOR, we carefully prepare every order and work to make sure your henna products reach you safely and within the estimated delivery timeframe.
We currently ship internationally using PostNord, Sweden’s national postal service, with shipping options available for Europe, the UK, USA, Canada, and Australia.
📦 Shipping Destinations
We currently offer shipping to two main international shipping zones:
🇪🇺 European Countries
Standard Shipping: €10
Estimated delivery: 7–12 business days
Free shipping on orders of €80 or more
Orders are shipped from Sweden using PostNord
Tracking is available as an optional shipping method
🌎 UK, USA, Canada & Australia
Standard Shipping: €15
Estimated delivery: 7–15 business days
Free shipping on orders of €80 or more
Orders are shipped from Sweden using PostNord
Tracking is available as an optional shipping method
🚚 Order Processing & Dispatch
We aim to process and dispatch orders as quickly as possible.
Orders are prepared and shipped from Sweden through PostNord. Once your order has been dispatched, the delivery timeframe begins from the date of shipment.
Please note that the estimated delivery times are business-day estimates and may vary depending on the destination, postal service, customs procedures, public holidays, or other circumstances outside our control.
🔎 Tracked & Untracked Shipping
Depending on the shipping option available at checkout, you may be able to choose between tracked and untracked delivery.
Tracked Shipping
If you choose a tracked shipping option:
Your parcel will receive a tracking number.
The tracking information will be provided after dispatch.
You can use the tracking number to follow your shipment through the applicable postal tracking system.
Untracked Shipping
If you choose an untracked shipping option:
Your order will be sent through the standard postal service without shipment tracking.
No tracking number will be available for the parcel.
Delivery will follow the estimated timeframe for your shipping zone.
If tracking is important to you, we recommend choosing the tracked shipping option at checkout.
💶 Shipping Costs
🇪🇺 European Countries
Standard Shipping: €10
Free Shipping: Orders €80+
🇬🇧 UK, 🇺🇸 USA, 🇨🇦 Canada & 🇦🇺 Australia
Standard Shipping: €15
Free Shipping : Orders €80+
The applicable shipping cost will be displayed at checkout based on your shipping destination and order total.
🎁 Free Shipping
We offer free standard shipping on orders of €80 or more in both of our shipping zones.
This means:
European Countries: Free shipping on orders €80+
UK, USA, Canada & Australia: Free shipping on orders €80+
The free-shipping threshold applies to the merchandise order value before shipping charges.
🌍 International Delivery & Customs
For international orders, delivery times can sometimes be affected by customs clearance, local postal services, public holidays, weather conditions, or other circumstances beyond HENNA NOOR's control.
Any customs duties, import taxes, VAT, or other charges that may be imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.
Customs policies and charges vary between countries, so we recommend checking your country's applicable import requirements before placing an international order.
⏱️ Estimated Delivery Times
Our estimated delivery windows are:
European Countries:
7–12 business days
UK, USA, Canada & Australia:
7–15 business days
These are estimated, not guaranteed delivery dates.
Once your parcel has been handed over to PostNord, the final delivery is handled by the postal network in the destination country. Delays can occasionally occur due to customs processing or local postal conditions.
📍 Important Shipping Information
Please make sure that your shipping address is complete and accurate when placing your order.
HENNA NOOR is not responsible for delays caused by:
Incorrect or incomplete addresses
Delays in customs
Local postal service delays
Public holidays
Weather or transportation disruptions
Circumstances outside our control
If your address needs to be changed, please contact us as soon as possible before your order has been dispatched.
Returns & Damaged Products
At Henna Noor, every order is carefully inspected and packaged before dispatch. Returns are accepted only if the product arrives damaged.
If your parcel or henna product arrives damaged, you must contact us immediately upon receiving the parcel, before using or opening the product further. To request a return, you must provide:
Clear photos and videos showing the damage
Photos/videos showing the original packaging and parcel
Evidence clearly showing that the damage occurred during delivery
The damaged product must be returned in its original packaging, intact and complete, along with all original contents.
Damaged products: Henna Noor will cover the return shipping cost once the damage has been verified and the return is approved.
Non-damaged products: Returns are not accepted.
Exchanges: We do not offer exchanges.
Change-of-mind returns: We do not accept returns for unwanted or incorrectly selected products.
Return timeframe: Eligible damaged-product returns must be reported immediately upon delivery and completed within 15–20 days of delivery.
Return approval: Returns will only be accepted after the provided photos/videos have been reviewed and the damage has been confirmed.
Please do not dispose of or alter the original packaging until your damage claim has been reviewed.
🤍 We’re Here to Make Shipping Simple
Whether you're ordering your favourite henna designs, henna tattoo products, or henna accessories, we want your HENNA NOOR experience to be simple from checkout to delivery.
We carefully prepare every order and use PostNord to ship your package from Sweden to customers internationally.
Thank you for choosing HENNA NOOR.