Privacy Policy
At Henna Noor, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our website, hennanoor.co.
1. Information We Collect
When you place an order or interact with our website, we may collect:
Name
Billing and shipping address
Email address
Phone number, where required for delivery
Order and transaction details
Account information, if you create an account
Information you voluntarily provide, such as reviews or messages
We may also automatically collect information such as your IP address, device type, browser, pages viewed, products viewed and general website activity through cookies and similar technologies.
2. How We Use Your Information
We use your information to:
Process and fulfil your orders
Process payments
Arrange shipping and delivery
Send order and delivery updates
Provide customer service
Manage accounts and website functionality
Improve our products, website and shopping experience
Prevent fraud and protect website security
Send marketing communications where permitted
Comply with legal and regulatory requirements
3. Cookies
Henna Noor uses cookies and similar technologies to keep the website functioning, remember preferences, understand website usage and, where applicable, support analytics and marketing.
Where required by law, we will request your consent before using non-essential cookies. You can also manage cookies through your browser settings.
4. Payments
Payments are processed through trusted third-party payment providers. Henna Noor does not need to store your complete payment-card information.
Payment providers may process your information according to their own privacy policies.
5. Shipping
To fulfil and deliver your order, we may share necessary information with our shipping provider, PostNord, including your name, shipping address and other delivery information required to complete your shipment.
For tracked shipments, your tracking information may also be provided to you.
6. Third-Party Services
We use trusted third-party services to operate our store, including Shopify, payment providers, shipping services, analytics providers, marketing services and security/fraud-prevention tools.
These providers may process personal information as necessary to provide their services.
We do not sell your personal information as a customer list.
7. International Data Transfers
Because Henna Noor serves customers internationally and uses third-party service providers, your information may be processed or stored outside your country.
Where required, appropriate safeguards are used for international transfers in accordance with applicable privacy laws.
8. Marketing
If you subscribe to our marketing communications, we may send you information about Henna Noor products, new designs, promotions and updates.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Transactional messages, such as order confirmations and shipping updates, may still be sent when necessary.
9. Your Privacy Rights
Depending on where you live, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of certain information
Restrict or object to certain processing
Request a copy of certain information
Withdraw consent where applicable
Opt out of marketing communications
Contact your relevant data protection authority
We may need to verify your identity before processing certain requests.
10. Data Security and Retention
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss or disclosure.
We retain information only for as long as reasonably necessary to fulfil the purposes described in this policy, including legal, tax, accounting and record-keeping requirements.
11. Third-Party Links
Our website may contain links to third-party websites or services. Henna Noor is not responsible for the privacy practices of those websites, and we recommend reviewing their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.
13. Privacy Questions
If you have questions about this Privacy Policy or wish to make a privacy request, please use the contact options available on the Henna Noor website.